Troy Fencl - Business Administration

University of Central Florida finance graduate with five years of customer service experience, and strong interpersonal and written communication skills. Proven leader with a track record of executing cost savings programs, successfully training new team members, and managing the logistics of a small business. Displays excellent business acumen balanced with reliability and professionalism.

Education

University of Central Florida, Orlando, Florida

Graduated Fall 2018
Bachelor of Science in Business Administration - Finance
College of Business GPA: 3.23

Professional Experience

Liability Claims Adjuster (April 2023 – )

Sedgwick – Sun Prairie, Wisconsin

• Collaborated with a diverse array of commercial clients ranging from trucking, rideshare, dealerships and repair shops to handle first and third-party claims for over 20 clients
• Worked with clients and claimants to determine liability and coverage
• Provided subrogation and negotiated reimbursements for damages caused by third parties
• Handled general liability involving vehicles damaged in repair shops

Operations Analyst (October 2022-March 2023)

Public Risk Underwriters – Lake Mary, Florida

• Created multiple ad hoc reports for various teams and departments daily  
• Reviewed new business submissions and submit for approval 
• Reviewed and reconcile updated appraised properties for accuracy and consistency 

Service Operations Analyst (October 2021 – August 2022)

Counterpointe Sustainable Real Estate – Maitland, Florida

• Serviced PACE Assessment loans 
• Validated three to four reports per week, confirmed accurate principal, interest, and fee reporting
• Create and verify three to four payoffs per day, confirmed principal balances and calculating interest
• Created and validated over 17 monthly investor notification reports

Liability Claims Adjuster (March 2019 – October 2021)

Bristol West – Lake Mary, Florida

• Investigated and evaluated coverage, liability, and damages to settle on average 18 claims per week 
• Communicated with insureds and claimants to collect information regarding claims under my review in order to determine liability, advise on processes and settle their claims
• Reviewed medical records and bills to make a bodily injury evaluation, assessed services provided and severity of the injury to negotiate settlements directly with the injured party
• Worked with CCC to obtain estimates on vehicular damage

ORGANIZATIONS

Financial Management Association, Orlando, Florida

Society of Automotive Engineers, Orlando, Florida

SKILLS

Microsoft Office

• Proficient in Microsoft Word, Excel, Power Point and Outlook
• REFM Certification in Excel for Real Estate Financial Modeling - Level 2